All Policies
Privacy Policy
Shifa Khana Hussainia
Effective Date: September 2, 2026
At Shifa Khana Hussainia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or purchase our products.
1. Information We Collect
When you place an order, contact us, or use our website, we may collect:
- Full name
- Phone number
- Email address
- Delivery/billing address
- Order and purchase information
- Payment-related information required to process an order
- Website usage and technical information
- Any information you voluntarily provide through our contact forms or customer support
We only collect information that is reasonably necessary to provide our services and process your orders.
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Contact you regarding your order
- Confirm COD orders
- Provide customer support
- Process returns, exchanges, or refunds
- Send important order-related notifications
- Improve our website, products, and services
- Send promotional offers where permitted
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal requirements
3. Payment Information
Payments may be processed through third-party payment providers. We do not intentionally store complete debit/credit card information on our website. Payment information is handled according to the applicable provider’s security and privacy practices.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and provide a better shopping experience.
You may disable cookies through your browser settings; however, some website features may not function properly.
5. Sharing of Information
We do not sell or rent your personal information.
We may share necessary information with trusted service providers such as:
- Courier and delivery companies
- Payment service providers
- Website/hosting and technical service providers
- Customer support or business service providers
- Government or legal authorities where required by law
Only information necessary for the relevant service may be shared.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
7. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.
We recommend reviewing the privacy policy of any third-party website you visit.
8. Children’s Privacy
Our website is not intended for children to make purchases independently. Parents or legal guardians should supervise the use of our services by minors.
9. Your Rights
Depending on applicable law, you may request information about the personal data we hold about you and request correction or deletion where applicable.
To make a privacy-related request, contact us through our official customer support channels.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
11. Contact Us
For privacy-related questions or requests, please contact Shifa Khana Hussainia through the contact information provided on our website.
Shipping Policy
Shifa Khana Hussainia
We aim to process and deliver your orders safely and efficiently throughout Pakistan.
1. Order Processing
Orders are normally processed after successful order placement and, where required, order confirmation.
We may contact customers by phone or WhatsApp to verify an order, particularly for Cash on Delivery orders.
Orders may be delayed if customer information is incomplete, incorrect, or if the customer cannot be contacted for confirmation.
2. Delivery Coverage
We deliver products to serviceable locations across Pakistan through available courier and delivery services.
Delivery availability may vary depending on the destination.
3. Delivery Time
Estimated delivery time may vary depending on:
- Customer’s location
- Courier availability
- Public holidays
- Weather conditions
- Unexpected operational delays
- Order verification
Customers should consider the delivery estimate provided at checkout or communicated by our team as an estimated timeframe, not an absolute guarantee.
4. Shipping Charges
Shipping charges may vary according to order value, destination, weight, and applicable courier charges.
Free Shipping: Orders above PKR 8,000 are eligible for free shipping, subject to the applicable terms and service availability.
5. Cash on Delivery
For Cash on Delivery orders, customers may be contacted for order verification before dispatch.
If a customer refuses an order without a valid reason or repeatedly places fake/unconfirmed orders, Shifa Khana Hussainia reserves the right to restrict future COD orders.
6. Incorrect Delivery Information
Customers are responsible for providing a complete and accurate:
- Name
- Phone number
- House/shop number
- Street/area
- City
- Postal information where applicable
We are not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
7. Damaged or Open Parcel
Customers should inspect the parcel at the time of delivery where possible.
If a parcel appears seriously damaged, opened, leaked, or tampered with, please contact our customer support as soon as possible and provide photographs/videos of the parcel and product.
8. Missing or Incorrect Products
If you receive a wrong, missing, or damaged product, contact us promptly with your order details and supporting photographs/videos so that our team can investigate and provide an appropriate resolution.
9. International Shipping
Unless specifically stated on the website, our standard shipping service is intended for deliveries within Pakistan.
International orders, if available, may be subject to separate shipping charges, customs duties, taxes, and regulations.
Terms & Conditions
Shifa Khana Hussainia
By accessing or using the Shifa Khana Hussainia website, you agree to these Terms & Conditions. Please read them carefully before placing an order.
1. Website Use
You agree to use this website only for lawful purposes and in a manner that does not harm the website, business, other customers, or third parties.
2. Product Information
We make reasonable efforts to ensure that product names, descriptions, prices, images, availability, and other information are accurate.
However, minor variations may occur due to packaging, photography, screen settings, product batches, or updates.
3. Herbal Products
Our products are traditional herbal preparations and are offered according to the product descriptions provided on our website.
Product information should not be considered a substitute for professional medical diagnosis, treatment, or advice.
Customers should carefully read product instructions and seek advice from a qualified healthcare professional when appropriate.
4. Orders
Placing an order does not necessarily guarantee acceptance.
We reserve the right to cancel or decline an order in situations including:
- Incorrect product pricing
- Product unavailability
- Incorrect customer information
- Suspicious or fraudulent activity
- Repeated fake orders
- Failure to verify a COD order
- Technical or system errors
5. Prices
Prices are displayed in Pakistani Rupees (PKR), unless otherwise stated.
Prices may change without prior notice. The price applicable to an accepted order will be the price confirmed at the time of purchase, subject to obvious technical or pricing errors.
6. Payment
We may offer Cash on Delivery and/or other payment methods available on the website.
For COD orders, order verification may be required before dispatch.
7. Delivery
Delivery is subject to our Shipping Policy and courier availability.
Estimated delivery times are not guaranteed and may be affected by circumstances beyond our reasonable control.
8. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Customers should review that policy before placing an order.
9. Intellectual Property
All website content, including logos, text, graphics, photographs, product descriptions, designs, and branding, belongs to or is used lawfully by Shifa Khana Hussainia and may not be copied, reproduced, or used commercially without permission.
10. Prohibited Activities
You must not:
- Attempt to gain unauthorized access to the website
- Use the website for fraudulent activities
- Submit false information
- Place fake or malicious orders
- Copy website content for commercial use
- Interfere with website security or operation
11. Limitation of Liability
To the extent permitted by applicable law, Shifa Khana Hussainia shall not be responsible for indirect or consequential losses arising from website use, delivery delays, third-party courier issues, or circumstances beyond our reasonable control.
Nothing in these Terms is intended to exclude any legal rights that cannot lawfully be excluded.
12. Changes to Terms
We may update these Terms & Conditions from time to time. Updated terms will become effective when posted on the website.
13. Contact
For questions regarding these Terms & Conditions, please contact Shifa Khana Hussainia through the official contact information available on our website.
Return & Refund Policy
Shifa Khana Hussainia
We want our customers to have a satisfactory shopping experience. If you receive a damaged, incorrect, or otherwise eligible product, please contact us promptly.
1. Eligible Returns
A return may be considered in cases such as:
Wrong product received
Product damaged during delivery
Missing product/item
Product received in an unacceptable condition
The final eligibility of a return will be determined after review of the case.
2. Return Request Period
Customers should contact us as soon as possible after receiving the order and preferably within 7 days of delivery for an eligible return request.
Return requests submitted after this period may not be accepted unless required by applicable law or approved by our team.
3. Product Condition
For a return to be considered, the product should generally be:
Unused where applicable
In its original packaging
Complete with included items
Accompanied by the order details/proof of purchase
Because herbal and health-related products may be subject to hygiene and safety considerations, opened or used products may not be eligible for return except where the product is defective, damaged, incorrect, or otherwise approved by our team.
4. Damaged Products
If your parcel or product arrives damaged, please contact us promptly and provide clear photographs/videos of:
Outer packaging
Shipping label
Product
Damage
This helps us investigate the matter with the courier.
5. Wrong Product
If you receive a product different from what you ordered, contact us with your order number and photographs of the received product.
After verification, we may arrange a replacement, return, or other appropriate resolution.
6. Refunds
If a refund is approved, the amount and method of refund will depend on the payment method and circumstances of the case.
For Cash on Delivery orders, refund arrangements may require additional verification and customer information.
Shipping charges may be non-refundable unless the return is due to our error, a damaged product, or another approved reason.
7. Non-Returnable Situations
Returns may not be accepted for:
Products damaged after delivery due to customer handling
Products used or opened where hygiene restrictions apply
Incorrect product selected by the customer
Change of mind, where the product has been opened or used
Products returned without prior approval
Products returned after the applicable return period
8. Return Shipping
If the return is approved because we sent the wrong product or the product arrived damaged, we may arrange or cover the applicable return shipping cost according to the circumstances.
For other approved returns, return shipping may be the customer’s responsibility.
9. Refund Processing
Approved refunds will be processed after the returned product is received and inspected, where inspection is required.
Processing time may vary depending on the payment method and financial institution.
10. Contact Before Returning
Please do not send a product back without contacting our customer support first. Unauthorized returns may not be accepted.